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Welcome to ClearFacts' status site. Please subscribe to updates above to get up to minute alert notifications on any service interruptions.

Webserver ? Operational
SMTP ? Operational
API Operational
Cluster availability zones ? Operational
Databases ? Operational
Storage ? Operational
Microservices notification system ? Operational
Queuing system ? Operational
Abbyy ? Operational
Operational
Degraded Performance
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Past Incidents
Aug 5, 2021

No incidents reported today.

Aug 4, 2021

No incidents reported.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Resolved - We have been able to take the necessary correction measures. After a synchronisation has run for the impacted dossiers tonight, this incident will be resolved.
Jul 23, 13:44 CEST
Monitoring - Last night, Exact Online fixed the bug in the API that closed all financial periods. We have run some tests and reactivated all connectors. We will however need today to monitor the situation and reopen all financial periods in a controlled way.
Jul 23, 10:08 CEST
Identified - In short: EOL communication temporarily shut down due to a bug following their latest release. Consequence: For lots of customers no financial periods will be available in ClearFacts for processing invoices.
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In long: The REST API JournalStatusList returns (order of magnitudes) duplicated and erroneous data. For all journal types, all financial periods are listed with status 'closed' (1=Afgesloten), and this information is duplicated in the response.

This issue is inflicted by the Exact Online release of 20210722 and has several consequences for our ClearFacts/EOL customers. The communication link with Exact Online has been very slow since, because too much requests need to be launched in order to sync the accounting information. On top op that, the false information about the journal statuses has caused future financial periods for the [ClearFacts journals] to be automatically closed, to be in sync with EOL. This is the root cause for the fact that users cannot select active financial periods whilst processing invoices.

For these combined reasons we decided to temporarily shut down our link with Exact Online until further notice. After they will have fixed this bug, we will still have some operational cleaning work to do, to reopen all erroneously closed financial periods.

We are very sorry for this inconvenience, and will keep you informed on the next steps.
Jul 22, 14:58 CEST
Jul 22, 2021