ClearFacts Status

All Systems Operational

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Welcome to ClearFacts' status site. Please subscribe to updates above to get up to minute alert notifications on any service interruptions.

Webserver Operational

SMTP Operational

API Operational

Cluster availability zones Operational

Databases Operational

Storage Operational

Microservices notification system Operational

Queuing system Operational

Abbyy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Uptime

Fetching

Response time

Fetching

Past Incidents

Oct 20, 2020

No incidents reported today.

Oct 19, 2020

Issue with Exact Online (REST) API when creating TransactionEntries (PurchaseEntry / SalesEntry)

Resolved - This incident has been resolved.
Oct 19, 11:47 CEST

Monitoring - Exact Online: "The changes to the API have been rolled back. The REST API should work again as expected."
ClearFacts is monitoring the situation and we are happy to inform you that the first tests are positive => Tasks that failed yesterday do now have a successful outcome again.
Therefore we have re-opened the queues for processing. Thanks for your patience and understanding.
Oct 19, 10:44 CEST

Update - Situation is still the same. Most 'book' tasks fail because a status page (https://status.exact.com) is returned.
We have informed Exact Online and they passed all the information to their API team.
We try to force this to their highest priority. Keep you posted.
Oct 19, 09:58 CEST

Identified - Currently we cannot create Purchase and Sales entries in Exact Online with our ClearFacts connector.
As an answer to posting a PurchaseEntry Exact Online returns the https://status.exact.com page (instead of the created Entry), which suggests they are in maintenance mode. On their status page, only an ongoing and scheduled system maintenance for The Netherlands is (currently) mentioned. No mentions for EOL Belgium.
This issue is beyond the control of ClearFacts. We had to temporarily shut down our Exact Online connectors. We will take contact with EOL Monday morning 19/10 to try and get this up and running again asap. We will update this incident when the situation changes.
Oct 18, 21:04 CEST

Oct 18, 2020

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.